Contact Us

Customer Enquiries

Open Monday to Friday 9:00 am to 7:00 pm

Phone:
0800 093 2854

In writing:
Sorted Insurance
PO Box 4555,
Slough,
Berkshire,
SL1 1JL

Email:
service@sortedinsurance.co.uk

Claims

Open Monday to Friday 9:00 am to 7:00 pm

Phone: 
0800 093 2854

In writing:
Sorted Insurance
PO Box 4555,
Slough,
Berkshire,
SL1 1JL

Email:
claims@sortedinsurance.co.uk

We will send you a form to be completed, signed and returned with supporting documentation.

As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it and we will refund any premiums paid between the date of diagnosis (or death) and the date the claim is paid.

Complaints

Open Monday to Friday 9:00 am to 7:00 pm

We hope that you never have reason to complain, but if you do we will do our best to work with you to resolve it.

Please phone or write to us, as follows:

Phone: 
0800 093 2854

In writing:
Sorted Insurance
PO Box 4555,
Slough,
Berkshire,
SL1 1JL

Email:
complaints@sortedinsurance.co.uk

Please supply your policy number so that we can deal with your enquiry promptly.

Receipt of your complaint will be acknowledged within 5 working days in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgment letter.

In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS) at:

Phone: 
0800 023 567 or 0300 123 9123

In writing:
The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

Website:
www.financial-ombudsman.org.uk

Making a complaint will not affect your legal rights.